ApplyBoard

Impact

Achieved annual Diversity goals and hired 14 Senior Software Engineers with a 100% Retention Rate

Verified by Clutch. A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

Recruitment Services for Education Organisation

Talent Acquisition Manager, ApplyBoard · Education · 1001-5000 Employees · Kitchener, Ontario

Project feedback

Canada Mentors found diverse skilled candidates for the client's team, helping them hire 12–15 quality resources. The team offered impressive communication and management skills, constantly being available and willing to learn about new technologies. Additionally, their cost-efficiency was bar-none.

"Canada Mentors was very cost-efficient and did an awesome job in finding the right candidates for us."

Project summary

Canada Mentors provided recruitment services for an education platform. They helped find senior-level engineers knowledgeable in Ruby on Rails and React, as well as resources to build an RPA team from scratch.

Client rating

Rating	Score
Overall Score	5.0
Scheduling (on time / deadlines)	5.0
Cost (value / within estimates)	5.0
Quality (service & deliverables)	4.5
NPS (willing to refer)	5.0

The Challenge

What challenges were you trying to address with Canada Mentors?

We were looking for high-volume and fast talent acquisition because we were in growth mode. Thus, we brought Canada Mentors as our external talent acquisition partner.

Solution

What was the scope of their involvement?

Canada Mentors helped us bring senior-level engineers into our organization. We only hired them to bring senior engineers because our internal team was able to get intermediate and junior engineers easily.

We were mainly looking for full-stack engineers for Ruby on Rails and React, but we also provided Canada Mentors with different job descriptions for another project. We were building a robotic process automation (RPA) team from scratch, so they helped us find the right talent within Canada to create that team.

The Outcome

What evidence can you share that demonstrates the impact of the engagement?

While I was working with the organization, Canada Mentors helped us hire the right engineers at a decent close rate. During my time working with them, they helped us achieve 12–15 hires. We were measuring the number of candidate submissions they provided versus the number of candidates who got into the next stages of the hiring process. Our goal was to get at least 80% of the candidates to move into the next stages, and they were able to meet that goal.

How did Canada Mentors perform from a project management standpoint?

Canada Mentors was very cost-efficient and did a good job finding the right candidates for us. Their cost was the best part because when compared to other recruitment agencies, Canada Mentors offered the best cost.

Regarding their performance in finding candidates, looking for senior engineers wasn't a challenge for them, but finding resources for the RPA team was more complex because it was a completely new technology. Still, they took some time to learn about RPA, and when they understood the technology, they were able to fill in the team fairly quickly.

Canada Mentors was using a project management tool internally, as well as Lever as a contracting system. Additionally, we used some Google Sheets to manage data and Zoom and Google Meet to communicate.

Communication was another of the best parts of working with Canada Mentors. They were always on top of everything, keeping us informed, talking about the challenges, and discussing how they could help bring the right talent. We had weekly calls set, but they were readily available to get on phone calls as needed.

What did you find most impressive about them?

Communication is Canada Mentors' strength; we never had miscommunication challenges. Once we gave them a job description, they would come back with the right candidates. Working with other agencies, they sometimes came back with inadequate candidates or weren't able to find anyone. However, Canada Mentors made sure to ask the right questions and reach out to the right people to make recruitment successful for us.

Additionally, their cost distinguished them from other providers. As I mentioned, they were very cost-efficient, which was one of the reasons they kept working with the company after I left.

Are there any areas they could improve?

Not really. They were constantly making changes and improvements to their processes on the go; they were very good at it.

Do you have any advice for potential customers?

Treat them as part of your talent acquisition team, maintain a good cordial relationship with them, and don't consider them as external partners. Once they feel they're a partner for you, they'll perform to the best of their capacity.

See the original review on Clutch